At RajSakhi, your satisfaction is our tradition.
We strive to provide you with the finest sarees, suits, and handmade textiles. Every piece undergoes a rigorous quality check to ensure it meets our standards of authenticity. However, we understand that sometimes a product may not meet your expectations. In such cases, we offer a straightforward refund process.
Please read our policy carefully below:
Conditions for a Refund
We process refunds under the following specific circumstances:
- Pre-Dispatch Cancellation: If you cancel your order before it has been dispatched from our facility.
- Post-Delivery Returns: If you wish to request a refund after receiving the product, the item must be returned in its original, unused, and unwashed condition with all tags intact.Note: RajSakhi reserves the right to make the final decision on refund eligibility based on the condition of the returned product.
How to Request a Refund
If you wish to initiate a return and refund, please follow these steps:
- Email Us: Send an email to [Your Email Address – e.g., support@rajsakhi.in] with your order ID and reason for return.
- Consultation: Once we receive your request, our team will contact you to discuss the best possible solution and provide return instructions.
Refund Process & Tracking
- Quality Check: After we receive your returned product, our team will perform a detailed inspection to verify the condition and the reason for return.
- Confirmation: Once the verification is successful, we will send you a confirmation via email or phone call regarding the status of your refund.
- Timeline: After confirmation, the refund amount will be credited to your account within 7 working days.
Tracking: If you do not receive the amount after 7 working days, you can track the status in the “My Account” section of our website or contact our support team.
Frequently Asked Questions
How long does the entire process take? The entire cycle—from receiving the product at our warehouse to verification and final credit—typically takes up to 7 working days.
What if I haven’t received my refund yet? A refund confirmation email from us means the transaction has been processed from our end. If the amount isn’t visible in your account, it may be due to bank processing delays. We recommend contacting your bank as the first step to track the transaction.
Where will my refund be credited? The refund will be credited back to the original mode of payment used during the purchase. This includes:
- Net Banking
- Credit/Debit Cards
- Mobile Wallets / UPI
Please ensure the account used for the purchase remains active to receive the credit smoothly.
Questions? If you have any further queries regarding our policy, feel free to reach out to Contact us at rajsakhi.in.